Payment Problems - What we need to know to help you

Dear players,

in case the Coins you bought have not been transferred to your account, please contact our http://support.upjers.com/index.php?lang=en.

So we can offer you the best and quickest help possible, please help us by providing us with the following information:

We ALWAYS need to know:

1. Your user number (also called user ID). Please check your Profile!
2. The game and server you are refering to (i.e. www.molehillempire.com, Server 1, or www.kapilands.com, Server 2)

Please also let us know the following details for the respective payment systems:

Bank transfer
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- Bank account holder
- Reason for transfer
- Date of transfer

Paypal
----------------

- Transaction number
- The e-mail address your paypal account is registered with.

If Paypal payments are not credited immediately, the reason can be:

- Your Paypal account has not been verified yet
- The Coins will arrive on your account, once Paypal has deducted the money from your bank account and transferred to us. This may sometimes take a few days.

ClickandBuy
----------------

- Exact time and date
- Amount of euros transferred and User ID
- Click & Buy User & transaction number

Micropayment (Call2Pay) Phone Payment
----------------

- exact time and date of call
- Telephone number called from

In case the call hasn't been registered in our system, please contact the Micropayment support:

https://www.micropayment.de/?page=service-contact

Support via Messenger:

icq
262-694-660

Skype
support-micropayment

MSN
info@micropayment.de

Moneybookers
-----------------

- Moneybookers E-mail address
- exact time and date

DaoPay (SMS und Telefonpayment)
------

- Please give us your Order number
- Time and date of call/SMS

Paysafecard
---------
- Generally the money is booked backed onto your paysafe-card after an unsuccessful transaction. If that is not the case, please contact the Paysafe Support:

UK:
http://www.paysafecard.com/uk/personal/contact-us/

FR:
http://www.paysafecard.com/fr/prive/contact/

NL:
http://www.paysafecard.com/nl/prive/contact/

Alle other available countries: www.paysafecard.com

Wallie-Card
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- Please visit the Wallie-Homepage to see if the money has indeed been taken from your Wallie-Card. Simply enter the code on the HP.

here#s a link to all available Wallie-Sites:
----------------------------------------------------------
http://www.wallie.com

Here a few local sites:

DE:
http://www.wallie.de

NL:
http://www.wallie.nl

UK:
http://www.wallie.co.uk

Should the money have really been taken from your card, but the Coins are not on your account, please contact the wallie-support directly.

DE:

http://www.wallie.de/problems.php

NL:
http://www.wallie.nl/problems.php

UK:
http://www.wallie.co.uk/problems.php

etc.